I made a sale. When will I be paid?
PBS Kids has a 30-day return policy. That means that buyers can return their orders to us for a full refund anytime within 30 days after the date of purchase. As a result, we can't pay our members for their sales until that 30 day window expires and we're certain that the orders won't be returned.
Payments are sent out on the 15th of each month for all sales that occurred before the 15th of the previous month. For example, on November 15th, we send out payments for all orders that were placed on or before October 15th.
Here's a common point of confusion. Let's say that you make a sale on October 17th. Many of our members expect to be paid for that sale on November 15th. That is not correct.
In this case, since the order was placed on October 17th, the buyer has until November 17th to return it to us. Therefore, we can't issue a payment on November 15th.
This sale would be paid out on December 15th.
Again - payments are sent out on the 15th of each month for all sales that occurred before the 15th of the previous month.
If you've chosen to be paid by check, please allow 5 - 10 business days for your check to arrive. If you've chosen to be paid by PayPal, your PayPal payment will arrive before the end of the day on the 15th.
If you still have questions about buying and selling on PBS Kids, please visit our frequently asked questions page.